Buyers have two days (excluding holidays) from the date of delivery to inspect the item and contact Collécte should they wish to request a Return Authorisation.
When contacting Collécte to initiate a return, please include:
- Reason for the return
- Order number
- Contact phone number
- If the item arrived damaged, photos of the damaged item and packaging are required. Please send a close-up photo of the area(s) of concern, and photos of the item as a whole. Photos are required to file a claim for damaged property.
Once your return request has been reviewed you will receive an email with further instructions.
Buyers are responsible for any return shipping charges. For Parcel returns, buyers will be responsible for packaging and shipping returns within three business days.
Each returned item must be received in original condition in order to receive reimbursement.
Collécte reserve the right to deduct expenses for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the object has been returned to the seller.
Should a buyer decide to cancel the order at pick up, the item must be rejected immediately. Buyers must not take the item with them. Buyers who do not accept an item must contact firstname.lastname@example.org immediately to initiate a refund. A refund of the purchase amount will be processed upon confirmation of refusal with the seller.
Final sale items are not eligible for cancellation or return. Please click here to review our returns policy.